Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT CLIENTS AT OUR CLINICS MAY BE USED AND DISCLOSED AND HOW TO GET ACCESS TO THIS INFORMATION. IF YOU ARE A CLIENT OR PROSPECTIVE CLIENT, PLEASE REVIEW IT CAREFULLY.

Our Clinics have always been dedicated to providing treatment with respect for client confidentiality. Protecting your privacy and healthcare information is fundamental in the course of our relationship. As required by law, we will maintain the privacy and confidentiality of your protected health information and are providing you with a notice of our legal duties and privacy practices with respect to your protected health information.

Disclosure of Your Health Care Information

Treatment

We may disclose your health care information to other healthcare professionals who are associated with the P.H. Ling Clinic for the purpose of treatment, payment or healthcare operations. For example, on occasion, it may be necessary to seek consultation regarding your condition from other health care providers within our practice.

It is our policy to provide a substitute Clinical Intern authorized by the Clinic to provide assessment and/or treatment to our patients, without advanced notice, in the event of absence of your regularly-assigned therapist.

Please be advised that, on occasion, healthcare information may be inadvertently disclosed in the process of consultation and treatment.

Workers’ Compensation

We may disclose your health information as necessary to comply with State Workers’ Compensation Laws.

Emergencies

We may disclose your health information to notify or assist in notifying a family member, or another person responsible for your care, about your medical condition in the event of a medical emergency.

As Required By Law

This office may use or disclose your protected health information when required by law.

Acceptance into the Clinic from the Waiting List & Missed Clinic Appointments

If you have been placed on the waiting list and are subsequently accepted into the Clinic, we may call your home to confirm acceptance. We may also call your home if you have missed a clinic appointment without notification, or have missed several appointments, with or without notification. If you are not at home, we will leave a message on your answering machine or with the person answering the phone. No personal health information will be disclosed during this recording or message other than the date and time of the scheduled appointment(s) and a request that you contact us.

Written Communications

A brochure and application will be mailed to you for each upcoming clinic series. If you are accepted to the clinic, a confirmation will be mailed to you. If you are not accepted to the clinic, the information which you mailed to us will be returned to you. All of these communications will be made to the address we have on record.

Research

We may disclose your health information to researchers conducting research that has been approved by an Institutional Review Board.

Change of Ownership

In the event that the Clinic at the Swedish Institute is sold or merged with another organization, your health information/record will become the property of the new owner.

Your Health Information Rights

  • You have the right to request restrictions on certain uses and disclosures of your health information. Please be advised, however, that we are not required to agree to the restriction that you requested.
  • You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery, upon your request.
  • You have the right to inspect and copy your health information.
  • You have a right to request that we amend your protected health information. Please be advised, however, that we are not required to agree to amend your protected health information. If your request to amend your health information has been denied, you will be provided with an explanation of our denial reason(s) and information about how you can disagree with the denial.
  • You have a right to receive an accounting of disclosures of your protected health information made by the Clinic.
  • You have a right to a paper copy of this Notice of Privacy Practices upon request.

Changes to this Notice of Privacy Practices

We reserve the right to amend this Notice of Privacy Practices at any time in the future, and will make the new provisions effective for all information that it maintains. Until such amendment is made, the Clinics at the Swedish Institute are required by law to comply with this Notice.

Complaints & Questions

Complaints or questions about your privacy rights, or how the Clinic has handled your health information should be directed to the Privacy Officer, Ericka Clinton, by calling this office at 212-924-5900 x135. If Ericka Clinton is not available, you may make an appointment for a conference in person or by telephone within 5 working days.

If you are not satisfied with the manner in which this office handles your complaint, you may submit a formal complaint to:

DHHS, Office of Civil Rights
200 Independence Avenue, S.W.
Room 509F HHH Building
Washington, DC 20201

This notice is effective as of May 5, 2009. This notice will remain in effect until it is replaced or amended by law.

Cancellations

We appreciate our patients' participation in our Clinics. We encourage patients to be consistent in keeping their appointments, in order for them and our students to get the most from the experience. However, we realize situations sometimes will prevail, and prevent a client from keeping an appointment. Should this be the case, please call as soon as possible, to notify us of your need to cancel.

Stress Reduction Clinic

Massage therapy sessions in the Stress Reduction Clinic provide 6 one-hour sessions in both Swedish massage and Shiatsu, with the intention of alleviating tension and promoting an overall effect of general relaxation. Deep tissue massage is not performed in the Stress Reduction Clinic due to the level of training of the therapists. If you require specific work for a complaint or a deep tissue approach, you should submit an application for the Therapeutic Massage Clinic. Each session will be provided by a different student. Individual appointments are not available.

Eligibility

The Stress Reduction Clinic is for people who are generally healthy, and no doctor’s diagnosis is required. Anyone with a medical condition or who is pregnant may apply for treatment in our Therapeutic Massage Clinic.

Cost

The cost for the series of six sessions is $180; for senior over 65 the fee is $132. You must enclose a check, money order or credit card authorization form for the full amount with your Registration Form. Once you have been confirmed for an appointment, your fee is non-refundable. A $50 fee will be assessed for checks returned for insufficient funds. In the event you do not receive an appointment, your check will be mailed back to you.

Clinic Hours

The Stress Reduction Clinic holds sessions on Saturdays and Sundays during the day, and Monday evenings. Please see the current application for session dates and times.

Registration

We will use a very equitable and fair lottery process to register in order to provide all applicants the most favorable chance to get a space. The postmark date and thorough completion of an application are important factors so please answer all questions completely. We will select a random sample of applications received on a given date and register clients in batches of 15 at a time. If your application is not selected in the sample your application will be added to the next date and only returned once we have filled all clinic spaces.

How to Apply

Due to the popularity of these clinics, advanced registration for the series is required.

Remember requests for appointments are filled via a lottery system, the order in which your registration materials are received is relevant so please submit your registration form promptly.
The submission of a Registration Form does not guarantee a clinic appointment. Your appointment will be confirmed by return mail or e-mail. If we are unable to accommodate you in the clinic, all material, including the fee, will be returned to you by mail. We encourage you to read a brief description of the educational nature of the clinics on our website so you can get the most out of your clinic session.

Therapeutic Massage Clinic

In their final semester of training students provide sessions in the Therapeutic Massage Clinic, which is medically oriented. Clients sign up for a series of 12 one-hour sessions. They will work with one student throughout the 12 weeks of treatment, which focus on a client's specific injury, complaint or condition. Using the assessment techniques they have learned, students tailor an appropriate treatment protocol for the client's chief complaint, using both Eastern and Western massage techniques. They will consult with a clinic supervisor throughout.

Eligibility

Clients in the Therapeutic Massage Clinic must have a particular condition, injury or complaint. Some of these conditions, which make people ineligible for the Stress Reduction Clinic, can be accommodated in the more medically oriented Therapeutic Clinic.

A medical clearance from a physician, chiropractor or nurse practitioner is required for admission to the Therapeutic Massage Clinic. The letter must be on an official letterhead or prescription pad and state that the client has “no contraindication for massage therapy treatments.” Pregnant clients must provide an approval from their OB/GYN. The original copy of the health professional’s letter must be on file before clinic sessions begin. All clients need to submit a medical clearance with their application for the FALL series of treatment sessions. Returning clients to the WINTER and SPRING series will do not need a new clearance, so long as the clearance on file is dated after JUNE 15 of the previous year.

Cost

The cost for the series of 12 sessions is $360. For seniors over 65 the fee is $225. You must enclose a check, money order or credit card authorization form for the full amount with your Registration Form and your medical clearance. Once you have been confirmed for an appointment, your fee is non-refundable. A $50 fee will be assessed for checks returned for insufficient funds. In the event you do not receive an appointment, all material, including the fee, will be mailed back to you.

Clinic Hours

The Therapeutic Massage Clinic holds its sessions on Mondays and Wednesdays. Please see the current application for session dates and times.

Registration Process

We will use a very equitable and fair lottery process to register in order to provide all applicants the most favorable chance to get a space. The thorough completion of an application is an important factor so please answer all questions completely. We will select a random sample of applications received on a given date and register clients in batches of 15 at a time. If your application is not selected in the sample your application will be added to the next date and only returned once we have filled all clinic spaces.

How to Apply

Due to the popularity of these clinics, advanced registration for the series is required.

Remember requests for appointments are filled via a lottery system; the order in which your registration materials are received is relevant so please submit your registration form promptly via mail, no faxes or emails please.

The submission of a Registration Form does not guarantee a clinic appointment. Your appointment will be confirmed by return mail or e-mail. If we are unable to accommodate you in the clinic, all material, including the fee, will be returned to you by mail. We encourage you to read a brief description of the educational nature of the clinics on our website so you can get the most out of your clinic session.

Experience Massage Therapy Session

In complementary and alternative health care there is no "standardized" approach; every session is unique, as it is based on a client's particular needs. Practitioners, though they may have been trained in the same way, will have their own style as well, based on a choice of techniques with which they resonate. We present here a general description of what someone might reasonably expect to experience during a session of Swedish massage or an Eastern form such as Shiatsu.

Intake

Upon arriving for your massage or Shiatsu session, you will be asked about relevant personal and medical information, as part of an interview and/or a questionnaire. These questions are necessary to best understand your current state of health and allow the therapist to best structure the session to provide the greatest benefit. These questions will also alert the therapist to certain situations where massage therapy should be used with caution or not at all. The training licensed massage therapists receive includes this important screening process. All information is confidential and will become part of your client record.

Your therapist may perform some physical assessment to help establish the most appropriate treatment strategy for your session.

Preparing for the session

Typically, if you will be receiving a Swedish massage and the therapist will be using oils, the therapist will leave so you can disrobe in private. You will remove most of your clothing, lie down on the massage table and cover yourself with a provided sheet or towel. (You can leave on any clothing that will make you feel more comfortable.) When the therapist returns and begins to work, he or she will uncover only the part of your body being worked on. The rest of your body will be fully draped, as is required by law in N.Y. State. Traditionally, Shiatsu is performed through the client's clothing, which should be thin cotton and comfortable. Feel free to discuss any concerns with the therapist, who can accommodate any reservations you may have about disrobing.

How will it feel?

During a Swedish massage, your therapist will use either massage oil or cream. A small amount of lubrication makes the unique strokes of massage therapy possible. Depending on individual need, the therapist typically massages the shoulders, back, legs, feet, arms, hands, neck and head. Feel free to guide the therapist towards specific areas of need as well as away from any area you wish not to be touched. Generally the overall effect will be one of relaxation and easing of restrictions.

Depending on the goals established between you and the therapist, there might be some discomfort felt during massage to areas that are most in need of treatment. You should feel free to give feedback regarding the depth of massage and whether or not you can tolerate any discomfort. Tolerance for pressure varies greatly, and therapists have been educated to appreciate individual differences, but a verbal response really helps the therapist make the necessary adjustments in technique. When it is time for you to turn over, the therapist will guide you so that you will remain fully draped.

How does Shiatsu differ?

When you receive a Shiatsu session you remain fully clothed and should come to the session either wearing or bringing a comfortable, loose-fitting outfit. Shiatsu sessions typically take place on a cushioned mat instead of a table. The therapist begins with an evaluation of the Hara, or abdominal area. This initial palpation gives the practitioner a sense of which channels, or meridians, he or she will focus on. Your therapist will then start to work on the body and will attend to your back, legs, arms, neck, and face in an individually determined order. Instead of the long, gliding strokes of Swedish massage, the Shiatsu practitioner uses gentle pressure techniques applied with the palms, fingers, forearms or feet, as well as a variety of gentle stretches. As with a Swedish massage, the practitioner will adjust the work based on any conditions or preferences the client expresses.

Will my massage or Shiatsu session hurt?

Neither the Swedish nor the Shiatsu treatment should hurt. Occasionally your therapist may find a point on your body that is tender, due to stress, past injury, or current pathology, but gentle pressure to this area usually is welcomed as a "good hurt". Always feel free to communicate with your therapist whenever any technique feels uncomfortable, as the client/therapist relationship is a partnership in which both giver and receiver participate.

How will I feel afterwards?

People's responses to therapeutic bodywork vary greatly. It is not uncommon for people to fall asleep while receiving a treatment, or to enter a state of deep relaxation. Afterwards, some people will feel sleepy for a short period, while others may feel invigorated or energized. Clients are encouraged to take their time getting up, and ask for the therapist's assistance if necessary. If your therapist worked on a sensitive area, you may feel slight muscle soreness a day or two after the massage; mild bruising is also possible, though very rare.

Most important, though, is the need to take the time after a session to listen to your body, to sense any changes brought about by the work, to feel the ways your posture or way of moving may have been altered. Increasing awareness of your own body will enable the benefits of the massage to truly take hold and flourish inside of you.